Privacy Policy

Last updated: October 2026

Our Commitment

Fabcrest Metal Products Inc. (“Fabcrest,” “we,” “us” or “our”) respects your privacy and is responsible for personal information under its control.

This policy explains how we collect, use, disclose and protect personal information through our website, customer inquiries and related business dealings. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable laws.

Information We Collect

Personal information is information about an identifiable individual. Depending on your interaction with us, we may collect:

Your name, job title, company name and contact information, including email address, telephone number and mailing address.
Information you provide when making an inquiry, requesting a quotation or discussing a project.
Personal information needed to process orders, arrange delivery, manage billing and maintain customer relationships.
Communications and other information you choose to provide.
Technical information collected through our website, such as IP address, browser type, device information and website activity, as explained in our Cookie Policy.

We generally collect information directly from you or your organization. Technical information may be collected automatically through website technologies.

Please provide only personal information relevant to your inquiry. If you provide another person’s personal information, you must have the authority to do so.

How We Use Personal Information

We use personal information to:

Respond to inquiries and prepare quotations.
Provide products and services, process orders and manage customer relationships.
Maintain billing, accounting and other business records.
Operate, maintain, secure and improve our website and business systems.
Send permitted marketing communications.
Meet legal obligations and establish, exercise or defend legal claims.

We identify the purposes for collecting personal information at or before collection. We limit collection, use and disclosure to what is reasonably necessary for appropriate, identified purposes.

If we propose a new purpose, we will obtain consent where required by law.

Consent and Your Choices

We obtain meaningful consent where required. Depending on the sensitivity of the information, the purpose and the circumstances, consent may be express or implied.

When you submit an inquiry or request a quotation, we use the information you provide to respond and take reasonably related steps. This does not automatically authorize unrelated marketing or other uses.

We do not require consent to unnecessary collection, use or disclosure as a condition of providing a product or service.

You may withdraw consent by contacting our Privacy Officer, subject to legal or contractual restrictions and reasonable notice. We will explain any resulting limitations on the products or services we can provide.

We may collect, use or disclose personal information without consent where permitted or required by law.

Marketing Communications

We send commercial electronic messages in accordance with Canada’s Anti-Spam Legislation, with the required consent or where an applicable exemption permits them.

Where required, our messages identify the sender, provide contact information and include a readily accessible unsubscribe mechanism. You may also contact us directly to stop receiving marketing communications.

We process unsubscribe requests without delay and no later than 10 business days after receiving them. We may continue sending necessary service or transaction communications where permitted by law.

Disclosure and Service Providers

We do not sell personal information.

We may provide personal information to service providers that support our operations, such as website hosting, email, information technology, business administration, payment processing and delivery providers, where relevant to the services being provided.

We limit information provided to service providers to what is necessary and use contractual or other measures to require a comparable level of protection for information processed on our behalf.

We may also disclose personal information:

To professional advisers where necessary for their services.
With your consent.
Where permitted or required by law.
In connection with a proposed or completed business transaction, subject to applicable legal requirements and safeguards.

Storage and Processing Locations

Personal information may be stored or processed in Canada or other countries where we or our service providers operate.

Information processed outside Canada may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement or other government authorities.

We remain accountable for personal information transferred to service providers for processing and use contractual or other measures to protect it. You may contact our Privacy Officer for information about our service providers and processing practices.

Accuracy and Retention

We take reasonable steps to keep personal information accurate, complete and current for the purposes for which it is used. Please contact us if your information needs updating.

We retain personal information only as long as necessary for its identified purposes, including applicable legal, accounting and recordkeeping requirements.

When information is no longer required, we securely destroy, erase or anonymize it, as appropriate.

Security and Privacy Breaches

We use administrative, technical and physical safeguards appropriate to the sensitivity of the personal information. Access is restricted to people who need it for authorized purposes.

No internet transmission or storage system is completely secure.

We assess and respond to breaches of security safeguards. Where required by law, we report breaches to the appropriate regulator, notify affected individuals and maintain breach records.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics or other identified purposes.

Our Cookie Policy explains the technologies used, their purposes and available choices. Where consent is required, we obtain it before collecting or using personal information through those technologies.

External Websites

Our website may link to third-party websites. Their collection and handling of personal information are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

Access, Corrections and Complaints

You may contact our Privacy Officer to:

Request access to personal information we hold about you.
Request information about how it has been used and disclosed.
Request correction of inaccurate or incomplete information.
Withdraw consent or ask questions about our practices.
Make a privacy complaint.

We may reasonably verify your identity before responding. Access is subject to applicable legal exceptions.

We respond to access requests with due diligence and within 30 days of receipt, unless an extension is permitted by law. If we extend the deadline, we will notify you within the initial 30 days, explain the reason and revised deadline, and advise you of your right to complain to the Office of the Privacy Commissioner of Canada.

If we refuse access, we will provide written reasons and explain available recourse, subject to applicable law.

Our Privacy Officer reviews complaints and communicates the outcome, including any appropriate corrective action. You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Changes to This Policy

We may update this policy when our practices or applicable requirements change. We will post the revised policy with an updated date and provide additional notice or obtain consent where required.

Contact Us

Fabcrest Metal Products Inc.
Privacy Officer: Sandy Carless, Director of Sales and Marketing
Email: sales@fabcrestmetal.com
Telephone: 905-660-3461

Mail: 171 Corstate Avenue, Concord ON, L4K 4Y2, Canada